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Refund Policy


Due to the current COVID-19 pandemic and for the safety of our employees and customers, effective immediately we are temporarily                                                                     suspending all product returns and exchanges, and in certain circumstances, refunds and credits as we are unable to ensure its                                                                   condition once it leaves our distribution channel.

We will continue to closely monitor the current situation and accordingly change our return policy which is stated here.

Thank you for your understanding and for being a loyal customer.


 

Our refund policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable and semi-perishable goods such as food, dairy products, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any perishable item
  • Any item or product not in its original condition
  • Any item that is returned more than 7 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at support@ekala.ca.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items or products if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ekala.ca .

 

Shipping

To return your product, you need to contact us on support@ekala.ca .

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.